Support Policy

Shapla Mart will provide support for website content to its customers during regular business hours. Any support requests received outside of regular business hours will be addressed on the next business day.

Shapla Mart will provide support for issues related to website content, such as broken links, missing images, incorrect product information, and technical errors on the website.

Customers can submit support requests via email or through the website's contact form. Shapla Mart will respond to support requests within 24 hours.

Shapla Mart will respond to all support requests within 24 hours. Depending on the complexity of the issue, resolution times may vary.

In case the support request cannot be resolved immediately, it will be escalated to a higher-level support team. Customers will be notified of the escalation and given an estimated timeline for resolution.

Shapla Mart's support policy does not cover issues related to third-party plugins, themes, or customizations made by the customer. Shapla Mart will provide guidance on how to resolve such issues, but will not be responsible for fixing them.

Shapla Mart will perform regular updates and maintenance on the website content to ensure optimal performance and security. Customers will be notified in advance of any scheduled maintenance or updates that may affect their use of the website.

This support policy is subject to change and customers will be notified of any updates or changes made to the policy.